Last year, Maharashtra Real Estate Regulatory Authority (MahaRERA) introduced MahaRERA Act due to which thousands of people were able to file complaints regarding real estate and unregistered projects. However, in order to file the complaints, the people had to face a lot of problems as it involved a lot of paperwork. Bearing the tedious procedure in mind, MahaRERA has removed all the paperwork from the complaint-lodging procedure to the investigation phase.

MahaRERA Secretary, Vasant Prabhu told Mumbai Live about making the process digital to cancel out paperwork and the office visit. The new procedure will definitely ease the procedure of complaint filing for the consumers as well as people.

If a customer wants to file a complaint against a registered builder under the MahaRERA Act, the customer-complainant has to file a complaint on the website at sourcedetails@maharera.mahaonline.gov.in. After submitting this complaint, all the documents have to be submitted to the MahaRERA office. Earlier, the regulatory body did not file a complaint until the complainant submits a copy of all the documents.

Due to which, the complainants had to run to MahaRERA and after that, they had to constantly follow-up the complaint. Considering this, the complaining process has been made digital.

More importantly, MahaRERA has developed its own application which will allow the users to file a complaint online as well as keep a track on it. The decision by the body has been warmly received by consumers across Mumbai. Source: Mumbai Live

As indicated by segment 11(2) of the Real Estate (Regulation and Development) Act, 2016, the ad or outline issued or distributed by the promoter is required to say the site address of the expert wherein all points of interest of the enrolled venture are entered and incorporate the undertaking's MahaRERA enlistment number.

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